We know that when it comes to support, our customers want a service that is hassle free. That is why we¹ve designed our Swift Response service. With the Swift Response service you get:
A single point of contact: No phone queues, no departments to be transferred to. Just a person on the end of the phone who understands your systems, understands your business and knows your first name.
Proactive support: We keep things ticking along as they should be. We proactively look after your environment to prevent technical issues arising so that technical issues don¹t become your business problems.
No hidden costs: You know exactly what you are getting from us, because we agree service levels up front. We also guarantee response times for your issues and present fixed costs for all your support needs, which unlike many providers also includes unlimited remote and onsite engineer time. So no nasty surprises.